Complaints

Dear Customer 

 

here is an IMPORTANT WARNING. If a customer makes a warranty claim for their goods, we as the retailer bear the transport costs. However, if the warranty claim is not accepted (for example, because the customer did not follow the operating instructions), we as the retailer are entitled to charge the customer for the transport costs. Please check your goods and make sure that you have used them in accordance with the operating instructions.

 

More information - https://www.hahn-profis.de/en/terms-and-conditions-customer-information/